Emergency Communications work is difficult but rewarding. It involves the need for great focus and attentiveness because the cost of mistakes are serious and/or life threatening. The work is fast paced and ever changing, and allows employees to truly make a difference. Keys for successful applicants include the ability to:
Reason clearly, analyze situations rapidly and accurately
Follow instructions quickly and accurately
Hear and distinguish between several voices at the same time while acquiring and retaining information
Function efficiently and calmly under pressure
Communicate effectively with irate persons and handle emotional situations
Operate complex computerized equipment rapidly and accurately
Monitor four screens simultaneously
Speak clearly, distinctly and concisely
Read and understand maps
Starting pay for trainees is competitive and allows for promotion after six months with a pay increase. We also provide shift differential pay for second and third shifts. Sedgwick County offers an excellent benefit package that includes health and dental insurance plans, vacation and sick leave, retirement, and opportunities to participate in deferred compensation plans and reimbursement accounts. Visit www.hrepartners.com for more information.
9-1-1 is a 24-hour department, with eight-hour shifts. There is no guarantee on shift assignment or how long an employee will spend on a particular shift. Each employee receives two consecutive days off, granted by seniority, which may be changed when departmental scheduling requires. The department maintains a rotating on-call schedule, as well as a rotating forced overtime schedule.
1st Shift: 6:30 a.m. to 3 p.m.
2nd Shift: 2:30 p.m. to 11 p.m.
3rd Shift: 10:30 p.m. to 7 a.m.
AM Shift: 10 a.m. to 6:30 p.m.
PM Shift: 6:30 p.m. to 3 a.m.
Have a high school diploma or GED
Submit application to Sedgwick County (www.hrepartners.com)
Pass a keyboard test at 35 words per minute
Score at least a 24 on the Wonderlic test
Attend required informational meeting
Complete four-hour mandatory observation
Pass criminal background check
Attend panel interview
Pass psychological screening
Pass physical exam and drug screen
Dispatch/Call Taker Trainee
Nine-week academic training
Six-week one-on-one training
Call Taker Trainee
Five-week academic training
Three-week one-on-one training
Pass each written exam with a score of 80% or better
Pass practical exam with a score of 80% or better
Become certified in emergency medical dispatch
Become certified in CPR
Become certified in National Crime Information Center
The area of public safety communications is an important link between citizens and emergency services in Sedgwick County. Each year, the Sedgwick County Emergency Communications office processes approximately 525,000 calls for service. Sedgwick County Emergency Communications provides service to Sedgwick County’s sheriff, fire, and EMS departments, Wichita’s police and fire departments, and 21 suburban agencies.
For employment opportunities visit
714 N. Main
Wichita, KS 67203
p. 316.660.4977 - Administrative number, not to be used to report crimes and not staffed 24/7.
OUTSIDE SEDGWICK COUNTY: 316.263.6011