Sedgwick County...working for you

Contact

  • Emergency Communications Interim Director Elora Forshee

    Elora Forshee
    Director

    EMERGENCY CALLS ONLY:
    9-1-1
    or 316.263.6011 If calling from outside Sedgwick County.

    Administrative Number:
    p. 316.660.4977

    This number should not to be used to report emergencies and is not staffed 24/7.

    714 N. Main
    Wichita, KS 67203

Using 9-1-1

When should I call 9-1-1?

  • Call 9-1-1 if a person, animal or property has been harmed or is in danger of being harmed.

  • Call 9-1-1 if you need a police officer, firefighter or ambulance.

  • Call 9-1-1 before you burn - after you get a permit from the fire department.

Can I call 9-1-1 from any phone?

  • You can call 9-1-1 from a land line or mobile phone.

  • If you call from a mobile phone, 9-1-1 dispatchers do NOT receive your location automatically.

  • Know where you are: an address, intersection or highway mile marker.

  • Know your phone number! If emergency personnel cannot find your location, we can call you back for more information

If I call 9-1-1, will there be an immediate response?

  • All life-threatening emergencies are responded to immediately.

  • Other calls are handled by priority; the situations which could cause the most harm to people or property are handled before those with no safety issues.

What should I do if a dispatcher doesn't answer immediately?

  • Stay on the line. 9-1-1 calls are answered in the order received.

  • Be ready with your information - address, telephone number and problem.

  • If you hang up or are disconnected, the call still comes through to the 9-1-1 dispatcher. They will try to call you back. If no one answers, law enforcement officers will be sent to the address on the call.

Do 9-1-1 dispatchers provide emergency medical instructions?

  • 9-1-1 dispatchers can help with:

    • CPR on someone who isn't breathing and may not have a pulse

    • Emergency childbirth

    • Severe bleeding problems

    • Being prepared for the emergency crews

Does 9-1-1 work with poison control?

  • The 9-1-1 dispatcher will ask you questions to determine if an ambulance is needed.

  • Your call can be transferred to poison control.

  • The 9-1-1 dispatcher will monitor the call in case the patient's condition gets worse and EMS would be needed.

When should I teach my child about 9-1-1?

  • If a child can read numbers and dial the phone, he/she can be taught  to call 9-1-1. Some children can do this at age 2 to 3 years old, others are 5 years old before they understand.

  • Teach them when to call 9-1-1. Children can recognize emergencies such as fire or someone unconscious. They can also be taught when law enforcement officers are needed.

  • Remind them 9-1-1 is for emergencies only.

Can 9-1-1 handle TDD (telephone device for the deaf) calls?

  • 9-1-1 can be used for both TDD calls and hearing calls.

  • Telephone equipment immediately identifies TDD calls and the 9-1-1 dispatcher is able to go right into TDD mode.

What if the caller does not speak English?

  • The 9-1-1 dispatcher immediately connects the call to an interpreter.

  • 9-1-1 dispatchers have 24-hour access to interpreters for more than 100 languages and dialects.

  • As soon as the 9-1-1 dispatcher determines there is an emergency, help will be sent.

Remember to:

  1. Describe the problem.

  2. Give the address or location.

  3. Stay on the phone


Sedgwick County...working for you

The Mission of Sedgwick County is to provide quality public services to our community so everyone can pursue freedom and prosperity in a safe, secure, and healthy environment.